Orders take 1-2 business days to process before they are shipped. Once shipped, delivery time depends on your location.
Nigeria: 1-2 business days
West Africa: 1-4 business days Other Parts of Africa: 2-5 business days
4-12 business days
Our products fit true to size, but you can find item-specific sizing info on each product page (just click on the “Size Guide”). If you have any specific questions regarding a bespoke (fit to measure), or customized orders, kindly reach out to any of our Couture help lines and platforms:
WhatsApp: +234-808-559-4203, | Instagram: @africanacouture
Twitter: @africanacouture | E-mail: email@example.com
We currently have two stores:
Africana Bespoke Tailoring Head Office: 17 Monrovia St., Aminu Kano Crescent, Wuse II, Abuja.
Africana Xperience Store: Shop U17, Jabi Lake Mall, Bala Sokoto Way, Abuja. You can find more info on our locations page.
Yes, our stores are open! But due to the Covid-19 pandemic, they are currently open at a limited walk-in capacity of up to 10 customers at a time. Our hours are:
Monday - Saturday from 8:30AM - 7:30PM
Sundays from 12:00PM - 6:00PM
We guarantee a full refund on all Nigerian orders anytime within the first 7 days after the package is delivered, as long as the product is in new condition. The only caveat: discounted items, accessories and underwear are final sale.
The quickest way to exchange your item is to place a new order and return your original purchase for a refund. Your order will be refunded once it has arrived back to our warehouse and has been processed in our system.
Please email firstname.lastname@example.org to assist! If your original purchase included a discount or promotion, don’t hesitate to reach out to our customer service team for assistance with your new order.
Yes! Scroll up a few questions to see the costs for each country. Your order is shipping from Nigeria, so you may incur duties depending on the destination country, which is summed up in the shipping cost.
Once we receive your order and process it, we send a confirmation, along with a tracking number and link to your email. Tracking numbers may take up to 24 hours to go live once the package leaves our facility.
You can view our terms and conditions by clicking here and our privacy polices using this link.
If you still have any questions or concerns using our website, our team is standing by seven days a week. Kindly chat us up using the chat box on the website, or send us an e-mail at email@example.com
Our approach to re-opening is slowly and safely to ensure best precautions are taken for the health and safety of our communities, staff and customers.
We require service staff to wear masks in-store anytime there are customers present. We encourage our customers to do the same!
At the entrance, hand sanitizers are made available, we encourage our customers and staff to sanitize their hands upon entry and exit to the store.
We ensure sanitization is upheld consistently on any high-touch points; including fitting rooms, cash desks, and the store entrance.
Any product returned, exchanged, or tried on is isolated for 24-hours and then steamed before it is returned to the shop floor.
We ask that if any of our staff or customers are feeling sick, to not come into work or schedule their visits for another day.
That said, we want to use this time to encourage our communities and customers to send any suggestions or feedbacks by e-mail to firstname.lastname@example.org