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Frequently Asked Questions

When will I get my order?

Orders take 1-2 business days to process before they are shipped. Once
shipped, delivery time depends on your location.
Africa

Nigeria: 1-2 business days
West Africa: 1-4 business days
Other Parts of Africa: 2-5 business days
Outside Africa

4-12 business days

How much does shipping cost? 

Shipping is free on orders over $400 items, both for local and international
orders. Otherwise, we charge based on your location using the chart below:

What size am I?

Our products fit true to size, but you can find item-specific sizing info on each
product page (just click on the “Size Guide”). If you have any specific
questions regarding a bespoke (fit to measure), or customized orders, kindly
reach out to any of our Couture help lines and platforms:

WhatsApp: +234-808-559-4203, | Instagram: @africanacouture
Twitter: @africanacouture | E-mail: bespoke@shopafricana.co

Facebook: @africanacouture

Do you have a retail store?

We currently have two stores:
Africana Bespoke Tailoring Head Office: 17 Monrovia St., Aminu Kano
Crescent, Wuse II, Abuja.
Africana Xperience Store: Shop U17, Jabi Lake Mall, Bala Sokoto Way,
Abuja. You can find more info on our locations page. 

Africana Xperience Abijan: 1055, Marcroni, Abidjan, Côte d’Ivoire 36BP

Africana Xperience Dakar: En Face Huawei Technologies,  Route de King Fahd Palace, Dakar, Senegal

 You can find more info on our locations page. Globally.

Are your stores open?

Yes, our stores are open! But due to the Covid-19 pandemic, they are
currently open at a limited walk-in capacity of up to 10 customers at a time.
Our hours are:
Monday – Saturday from 8:30AM – 7:30PM
Sundays from 12:00PM – 6:00PM

What health and safety precautions are you taking in store due to COVID19?

Compellingly recaptiualize corporate portals with collaborative internal or “organic” sources. Phosfluorescently conceptualize B2C testing procedures through resource sucking markets. 

Our approach to re-opening is slowly and safely to ensure best precautions
are taken for the health and safety of our communities, staff and customers.
We require service staff to wear masks in-store anytime there are customers
present. We encourage our customers to do the same!
At the entrance, hand sanitizers are made available, we encourage our
customers and staff to sanitize their hands upon entry and exit to the store.

We ensure sanitization is upheld consistently on any high-touch points;
including fitting rooms, cash desks, and the store entrance.
Any product returned, exchanged, or tried on is isolated for 24-hours and then
steamed before it is returned to the shop floor.
We ask that if any of our staff or customers are feeling sick, to not come into
work or schedule their visits for another day.
That said, we want to use this time to encourage our communities and
customers to send any suggestions or feedbacks by e-mail
to hello@shopafricana.co

Wash and care instruction. 

All our products have the wash and care directions stated on the product
details and description. These instructions are also contained in the package
and along the order.

What is your return/exchange policy?

We guarantee a full refund on all Nigerian orders anytime within the first 7
days after the package is delivered, as long as the product is in new condition.
The only caveat: discounted items, accessories and underwear are final sale.

How do I start an exchange/return?

The quickest way to exchange your item is to place a new order and return
your original purchase for a refund. Your order will be refunded once it has
arrived back to our warehouse and has been processed in our system.
Please email help@shopafricana.co to assist! If your original purchase
included a discount or promotion, don’t hesitate to reach out to our customer
service team for assistance with your new order.

Do you ship internationally?

Yes! Scroll up a few questions to see the costs for each country. Your order is
shipping from Nigeria, so you may incur duties depending on the destination
country, which is summed up in the shipping cost.

How can I track my order?

Once we receive your order and process it, we send a confirmation, along
with a tracking number and link to your email. Tracking numbers may take up
to 24 hours to go live once the package leaves our facility.

Can I return a purchase I made online in-store?

Yes – we’d be happy to process a return in-store and will try our best to rectify
the problem or help you find the correct fit.

What are your privacy policies/terms and conditions?

You can view our terms and conditions by clicking here and our privacy
polices using this link.

If you still have any questions or concerns using our website, our team is
standing by seven days a week. Kindly chat us up using the chat box on the
website, or send us an e-mail at help@shopafricana.co

 

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