Return Policy

What is your return/exchange policy?

We guarantee a full refund on all orders anytime within the first 7 days after the package is delivered, as long as the product is in new condition. 

The only caveat: discounted items, accessories and underwear are final sales. 

How do I start an exchange/return?

The quickest way to exchange your item is to place a new order and return your original purchase for a refund. Your order will be refunded once it has arrived back at our warehouse and has been processed in our system. 

Please email hello@shopafricana.co to assist! If your original purchase included a discount or promotion, don’t hesitate to reach out to our customer service team for assistance with your new order.